RoamTech Computer Repairs - Terms of Service

1. Acceptance of Terms:
By accessing and using the computer repair services provided by RoamTech, you agree to comply with and be bound by these Terms of Service.

2. Service Description:
RoamTech provides on-the-go computer repair services. The scope of services, pricing, and other details are outlined on the website.

3. User Responsibilities:
Users are responsible for providing accurate and complete information for service requests. Misrepresentation of information may result in the termination of services.

4. Payment and Fees:
Payment for computer repair services is due upon completion. RoamTech reserves the right to modify prices, fees, or payment terms with prior notice.

5. Warranties and Guarantees:
RoamTech provides warranties or guarantees for computer repair services as outlined in the Repair Agreement. Refer to the Repair Agreement for specific details.

6. Limitation of Liability:
RoamTech is not liable for any indirect, incidental, or consequential damages arising from the use of its computer repair services.

7. Termination of Services:
RoamTech reserves the right to refuse or terminate computer repair services at its discretion, without explanation.

8. Intellectual Property:
All content and materials provided on the RoamTech website are the property of RoamTech and may not be used without permission.

9. Governing Law:
These Terms of Service shall be governed by and construed in accordance with the laws of United Kingdom.

10. Changes to Terms:
RoamTech reserves the right to modify these Terms of Service at any time. Users will be notified of any changes.

Contact Information:
For any questions or concerns regarding these Terms of Service, please contact RoamTech at repair@roamtech.co.uk

RoamTech Computer Repairs - Privacy Policy

1. Information We Collect:
RoamTech may collect personal information, including but not limited to names, contact details, and device information, for the purpose of providing computer repair services.

2. Use of Information:
Personal information collected by RoamTech will be used for the sole purpose of delivering computer repair services. We do not sell or share personal information with third parties for marketing purposes.

3. Data Security:
RoamTech employs reasonable security measures to protect personal information from unauthorized access, disclosure, alteration, and destruction.

4. Cookies:
RoamTech may use cookies to enhance the user experience on our website. Users can manage cookie preferences through their browser settings.

5. Third-Party Links:
Our website may contain links to third-party websites. RoamTech is not responsible for the privacy practices or content of these external sites.

6. Consent:
By using RoamTech's computer repair services and website, users consent to the collection and use of their personal information as outlined in this Privacy Policy.

7. Access and Correction:
Users have the right to access and correct their personal information held by RoamTech. Requests can be made by contacting us at [Your Contact Email].

8. Data Retention:
RoamTech will retain personal information for the duration necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required by law.

9. Changes to Privacy Policy:
RoamTech reserves the right to update this Privacy Policy. Users will be notified of any changes.

10. Contact Information:
For any questions or concerns regarding this Privacy Policy, please contact RoamTech at [Your Contact Email].

RoamTech Computer Repairs - GDPR-Compliant Privacy Policy

1. Introduction: 1.1. This Privacy Policy outlines how RoamTech Computer Repairs collects, uses, and protects personal data in accordance with the General Data Protection Regulation (GDPR) and other applicable data protection laws.

2. Data Controller: 2.1. The data controller for the purposes of this Privacy Policy is RoamTech Computer Repairs.

3. Lawful Basis for Processing: 3.1. RoamTech processes personal data based on one or more lawful bases, including the necessity for the performance of a contract, compliance with legal obligations, and the legitimate interests pursued by RoamTech or a third party.

4. Types of Personal Data Collected: 4.1. RoamTech may collect personal data such as names, contact details, device information, and any additional information necessary for the provision of computer repair services.

5. Purpose of Processing: 5.1. Personal data is processed for the purpose of delivering computer repair services, managing appointments, and ensuring effective communication with users.

6. Data Subject Rights: 6.1. Data subjects have the right to access, rectify, erase, restrict processing, object to processing, and receive a copy of their personal data. Requests can be made by contacting RoamTech at repair@roamtech.co.uk

7. Data Transfers: 7.1. RoamTech may transfer personal data to third parties, including service providers and affiliates. Such transfers comply with GDPR rules on international data transfers.

8. Data Security: 8.1. RoamTech employs technical and organizational measures to ensure the security and confidentiality of personal data, preventing unauthorized access, disclosure, alteration, and destruction.

9. Data Breach Notification: 9.1. In the event of a personal data breach, RoamTech will notify the relevant supervisory authority and affected data subjects in compliance with GDPR requirements.

10. Cookies: 10.1. RoamTech may use cookies to enhance the user experience on our website. Users can manage cookie preferences through their browser settings.

11. Children's Data: 11.1. RoamTech does not knowingly collect or process personal data from individuals under the age of 18. If you are aware of any such data, please contact us immediately.

12. Changes to Privacy Policy: 12.1. RoamTech reserves the right to update this Privacy Policy. Users will be notified of any changes.

13. Contact Information: 13.1. For any questions or concerns regarding this GDPR-Compliant Privacy Policy, please contact RoamTech at repair@roamtech.co.uk

RoamTech Computer Repairs - Repair and Refund Policy

Repair Policy:

1. Assessment and Diagnosis:

   • Upon receiving a device for repair, RoamTech will conduct a thorough assessment and diagnosis to identify the issues.

2. Service Quote:

   • After the assessment, we will provide a detailed service quote outlining the necessary repairs, associated costs, and an estimated timeframe for completion.

3. Customer Approval:

   • We require customer approval before proceeding with any repairs. This ensures transparency and allows customers to make informed decisions.

4. Repair Process:

   • Our skilled technicians will perform the necessary repairs promptly and efficiently, using high-quality replacement parts where needed.

5. Quality Assurance:

   • RoamTech is committed to delivering high-quality repairs. Every device undergoes rigorous testing before being returned to the customer.

Refund Policy:

1. Refund Eligibility:

   • Refunds are considered in the following circumstances:
     • If the repair cannot be completed due to unforeseen issues.
     • If the customer cancels the repair before work has commenced.
     • If the repaired device experiences the same issue within a specified warranty period.

2. Refund Process:

   • Customers seeking a refund must contact RoamTech within 48hrs of receiving the repaired device.
   • Refund requests will be reviewed, and eligible refunds will be processed within two working days.

3. Non-Refundable Items:

   • Certain non-refundable items include diagnostic fees, service charges, and any previously approved repair costs.

4. Warranty:

   • RoamTech provides a 6 Month for repaired devices. If the same issue recurs within this period, we will address it at no additional cost.

Customer Responsibilities:

1. Accurate Information:

   • Customers are responsible for providing accurate information about the device and its issues to facilitate a precise assessment.

2. Backup Data:

   • Before submitting a device for repair, customers are advised to back up important data, as repairs may involve data loss.

3. Approval and Communication:

   • Customers are responsible for providing timely approval for repairs and maintaining open communication with RoamTech throughout the process.

This Repair and Refund Policy is subject to change, and any updates will be communicated to customers accordingly.

For inquiries or to initiate a repair/refund request, please contact us at repair@roamtech.co.uk